Frequently Asked Questions

Read our FAQ below or contact us with any questions.

How much is delivery?

At James Pond Ltd we offer free delivery on all our products.
What if my product arrived faulty?

If your product arrived faulty, you are entitled to a replacement or refund. Please see our returns policy here.
Do you ship internationally?

At this moment, we do not offer internationalshipping and only ship to the UK.
How do I make a return?

Returns and refund information can be found here.

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